Southern Cross Pet Insurance Previous Product Updates

This is a summary of the changes to our PetCare and AcciPet plans
which came into effect on 12 September 2022.

PetCare

New medication, equipment or procedures covered

Cover for eligible vitamins and mineral supplements

We now cover four vitamins and mineral supplements where they are prescribed by your vet as part of a qualifying treatment. To find out more about the vitamins and mineral supplements we now cover please refer to our schedule.

Elizabethan collars

Elizabethan collars where required following an accidental injury or illness

Hydrotherapy

We will now pay claims for hydrotherapy.

Existing cover being strengthened

Accidental injury – dental coverage

Dental treatment required because of an accidental injury will be covered except where this is a direct result of chewing an object or eating.

Euthanasia exclusion

This existing exclusion is now limited to voluntary euthanasia or euthanasia attributable to any pandemic disease.

Preventative dew claw removal

If your pet suffers an accidental injury to their dew claw and that dew claw needs to be surgically removed, and your vet recommends that the other uninjured dew claw should be removed at the same time to prevent future accidental injury, removal of the other uninjured dew claw will now be covered.

Changes to clarify policy wordings

Complications from an excluded condition

We have added a new exclusion to make it clear that we will not cover treatment costs for complications following treatment if the complications result from a non-qualifying treatment i.e. one that is excluded from cover.

Cover for vet staff

We have clarified that vets and vet nurses can claim for treatment that they perform for their own pets where they are qualified to provide the treatment (costs for consultations performed by the vet or vet nurse are excluded)

FreeCover stand downs

We have clarified how stand down periods work where customers previously held Southern Cross Pet Insurance’s Free Puppy and Kitten Health Cover.

Plan terms and conditions

We have clarified that any changes made by us to your plans terms and conditions also includes the amount of premium payable.

AcciPet

New medication, equipment or procedures covered

Elizabethan collars

Elizabethan collars where required following an accidental injury.

Hydrotherapy

We will now pay claims for hydrotherapy.

Ingestion of foreign objects

We will pay for qualifying treatment if your pet swallows a foreign object and needs to have that object removed by a vet.

Existing cover being strengthened

Accidental injury – dental coverage

Dental treatment required because of an accidental injury will be covered except where this is a direct result of chewing an object or eating.

Euthanasia exclusion

This existing exclusion is now limited to voluntary euthanasia or euthanasia attributable to any pandemic disease.

Preventative dew claw removal

If your pet suffers an accidental injury to their dew claw and that dew claw needs to be surgically removed, and your vet recommends that the other uninjured dew claw should be removed at the same time to prevent future accidental injury, removal of the other uninjured dew claw will now be covered.

Changes to clarify policy wordings

Complications from an excluded condition

We have added a new exclusion to make it clear that we will not cover treatment costs for complications following treatment if the complications result from a non-qualifying treatment i.e. one that is excluded from cover.

Cover for vet staff

We have clarified that vets and vet nurses can claim for treatment that they perform for their own pets where they are qualified to provide the treatment (costs for consultations performed by the vet or vet nurse are excluded)

FreeCover stand downs

We have clarified how stand down periods work where customers previously held Southern Cross Pet Insurance’s Free Puppy and Kitten Health Cover.

Plan terms and conditions

We have clarified that any changes made by us to your plans terms and conditions also includes the amount of premium payable.


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